Privacy Policy
Last updated: 20 May 2026.
Osten ("we", "our", "us") respects your privacy and complies with the EU GDPR and applicable data protection laws. This page explains what we collect, why, and what your rights are.
What we collect
- Order data: name, email, shipping address, billing address, phone (if provided)
- Payment data: processed directly by our payment providers (Shopify Payments, PayPal). We never see or store your card details.
- Marketing data: email address (only if you opt in to our newsletter)
- Analytics data: anonymous browsing data via Microsoft Clarity to improve the site
Why we collect it
- To process and dispatch your order
- To handle returns, warranty claims and customer care
- To send you marketing emails (only with your consent)
- To improve the website and shopping experience
Who we share it with
Only with the third parties that help us run the business: payment processors, shipping carriers, email providers and analytics tools. We never sell your data.
Your rights
You have the right to access, correct, delete or export your data at any time. Email support@ostenwatches.com with your request and we'll respond within 30 days.
Cookies
We use essential cookies for the shopping cart and checkout, plus analytics cookies to understand how the site is used. You can manage cookie preferences in your browser settings.
Contact
For any privacy question, write to support@ostenwatches.com.